Customer Support and Training

Get up and running quickly with free training. Expert customer support is just a phone call away. Call 800-856-5599 or 561-226-9702 to speak to a representative. Our specialists are standing by Monday-Friday, 8am - 8pm Eastern Time.

Customized free training

TLOxp^® is designed for user-friendly ease. However, to make sure you're up and running in no time, we'll start you out with a FREE customized training program tailored to your business needs. TransUnion’s own TLOxp experts will show your team the most effective and efficient ways to search and generate reports based on your specific data requirements.

Throughout the platform, "User Tips" are available as a quick go-to resource anytime you need a little help.

Live customer support – At your service

Leading-edge technology and advanced algorithms are the foundations of TLOxp. However, at TransUnion, we realize that when you need assistance, it’s the human element that matters most.

Our Support Specialists know TLOxp inside and out and will treat your questions and concerns as priority one.

Our specialists are trained in every aspect of TLOxp – from searches and reports to tools and administrative functions.
No rehearsed scripts! Every call is a unique situation and our experts find real solutions.
You will always be directed to the most efficient and least costly search.

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TLOxp is provided “as-is”, with no warranties, including without limitation, those as to quality, non-infringement, accuracy, completeness, timeliness, currentness, merchantability and fitness for a particular purpose. Free trial offer is for new customers only, may be limited to certain services in our sole discretion, and subject to additional Terms and Conditions. TLOxp contains data governed by law and is subject to new account credentialing, which may include a site inspection and end user terms and conditions. Customer is responsible for the site inspection fee. The length of the free trial will be indicated at the time of the account approval. While unlikely, there may be instances where results may not be delivered instantly or in seconds, including but not limited to factors outside of our reasonable control, such as any force majeure event or internet access or related problems beyond the demarcation point of TransUnion Risk and Alternative Data Solutions, Inc. The TLOxp solution is not provided by a consumer reporting agency and does not constitute a consumer report as these terms are defined by the Fair Credit Reporting Act. 15 U.S.C Section 1651 et seq ("FCRA"). The TLOxp solution may not be used in whole or in part as a factor in establishing an individual's credit worthiness or eligibility for credit or insurance or employment not for any other purpose under the FCRA.