Customer Support and Training

Get up and running quickly with free training. Expert customer support is just a phone call away. Call 800-856-5599 to speak to a representative. Our specialists are standing by Monday-Friday, 8am - 8pm Eastern Time.

Customized free training

TLOxp® is designed for user-friendly ease. However, to make sure you're up and running in no time, we'll start you out with a FREE customized training program tailored to your business needs. TransUnion’s own TLOxp experts will show your team the most effective and efficient ways to search and generate reports based on your specific data requirements.

Throughout the platform, "User Tips" are available as a quick go-to resource anytime you need a little help.

Live customer support – At your service

Leading-edge technology and advanced algorithms are the foundations of TLOxp. However, at TransUnion, we realize that when you need assistance, it’s the human element that matters most.

Our Support Specialists know TLOxp inside and out and will treat your questions and concerns as priority one.

  • Our specialists are trained in every aspect of TLOxp – from searches and reports to tools and administrative functions.
  • No rehearsed scripts! Every call is a unique situation and our experts find real solutions.
  • You will always be directed to the most efficient and least costly search.
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